28 February, 2022
Digital Branch Banking
Bank to develop a digital branch design that would be a template for future full-service and small teller-free convenience branches. The expansion of this design template includes teller-free convenience stores – including airport kiosks.Digital displays not only offer product offering but also show local community information. In an era of constantly changing technology, the new branches also offer the flexibility and agility to be able to accommodate the next big tech developments. A feature of the branches is to use the latest technology throughout the banking process in order to provide the most efficient and rewarding customer experience. A range of digital tools – Kiosk and VTM and interactive screens – are routinely available in waiting lounges and entrance halls to welcome customers and facilitate engagement with the bank’s products and services.
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