We support your business.
IG Innovix Hotline Number : (095) 9 975 506 626
Technology
System Unified Messaging, IP Telephony and Call Center which has several functions that work to suit your level of customer service.
- Auto-responder.(Auto-attendant).
- Call distribution system (Automatic Call Distribution) calls can be distributed to your employees respond equally or according to your needs.
- Recording system calls (Voice Logger).
- Support system of Telephony on SIP standard for future widening to increase the mobility and is not exclusive to Fort Wayne.
- Fax-on-demand systems.(Fax-On-Demand) for faxing to customers.
- Serina fax server(Fax Server) can receive faxes and emails to the recipient. This reduces the loss of documents and to optimize performance.
CRM
INTEGRATION
No matter what type of business you run, your business is run by people. And the more you can do to make sure they’re armed with the information and tools they need, the better your business will be. Microsoft Dynamics NAV gives small and midsize businesses like yours complete control over your core business processes, the precision to perfect your supply chain, and the insight that employees need to perform at their best. It works the way you want.
CALLING
FEATURES
Special features such as call forwarding, call transfer automatically. The call of the caller or the caller ID. The three lines together. And the use of several models that meet your business needs, working together in a single device.
- Automated Attendant.
- Call Detail Records.
- Call Monitoring.
- Call Queuing.
- Call Retrieval.
- Call Transfer.
- Caller ID.
- Caller id on Call Waiting.
- Database Integration.
- Distinctive Ring.
- Fax Transmit and Receive (3rd Party OSS Package).
- Local and Remote Call Agents.
- Music on Transfer.
- Predictive Dailer.
- Three-way Calling.
- Blind Transfer.
- Call Forward on Busy/No Answer Variable.
- Call Parking.
- Call Routing(DID & ANI).
- Call Waiting.
- Caller ID Blocking.
- Conference Bridging.
- Direct Inward System Access.
- Do Not Distrub
- Interactive Voice Response(IVR)
- Music On Hold
- Predictive Dailer
- Remote Call Pickup
ICONNECT
FEATURES
Customer systems. This is a user-friendly CRM system can be installed quickly to serve customers effectively. The development and extension of the SugarCRM ™ system, which is used in many countries.
- Sales Force Automationsystem for contact management, customer accounts and preparation of quotations.
- CMarketing and Campaign Automationsystem that can send messages to their target audience in both Email and SMS can also include analysis of the response of a group goal.
- Campaign for the phone system.To a larger audience (Mass Outbound Calling Campaign).
- Campaign for the phone system.To a larger audience (Mass Outbound Calling Campaign).
- Case ManagementSystem and Base to support the customer service.
- Connected SAP systems via Web Front-end and a Web Service architecture.
